Return, Exchange & Cancellation Policy
We want every Kalindi order to arrive exactly as expected. Please review this policy carefully before placing an order, especially when selecting your size, colour and style.
No preference-based returns
Returns or exchanges are not available for size selection, fit concerns, colour preference or a change of mind.
Contact us within 48 hours
Incorrect, damaged, defective or missing-item concerns should be reported within 48 hours of delivery.
Verified order issues
Eligible cases may receive a replacement, or a refund when an appropriate replacement is unavailable.
Please choose carefully before ordering.
Kalindi Lifestyle currently does not offer returns or exchanges for preference-based reasons, including an incorrect size selected by the customer, fit concerns, colour preference or a change of mind.
Customers are encouraged to review the product description, size chart, garment measurements and product photographs before completing their purchase.
This policy does not remove support for an incorrect, damaged, defective, materially misdescribed or missing product received in an order.
When you may request a resolution.
Contact Kalindi Lifestyle promptly when your order has one of the verified issues listed below.
Wrong item received
The delivered product, size, style or quantity is different from what was confirmed in your order.
Product received damaged
The product arrives with visible damage that occurred before or during delivery.
Verified manufacturing defect
The product has a genuine manufacturing fault that affects its expected quality or usability.
Item missing from the parcel
A product shown in the confirmed order is not present in the delivered package.
Cases that do not qualify for return or exchange.
The following situations are treated as preference-based concerns and are not eligible under the current policy.
Incorrect size selected
The customer selected a size that does not provide their preferred fit.
Fit preference
The garment is looser, tighter, longer or shorter than the customer personally prefers.
Change of mind
The customer no longer wants the product after the order has been delivered.
Colour preference
The customer does not prefer the colour after seeing the product in person.
Minor visual variation
Small colour differences caused by lighting, photography or screen-display settings.
Sale or discounted products
Sale items are not eligible for preference-based returns or exchanges. Verified product issues remain reviewable.
Contact us promptly after delivery.
Incorrect, damaged, defective or missing-item concerns should be reported within 48 hours of the delivery status being marked completed.
Early reporting helps us verify the shipment, packaging and courier records accurately. Delayed reports may be more difficult to investigate.
How to report an eligible order issue.
Follow these steps so the Kalindi team can review your concern as quickly and fairly as possible.
Contact Support
Message Kalindi through the listed WhatsApp number or support email within 48 hours.
Share Order Details
Provide your order number, customer name and the issue requiring review.
Submit Evidence
Share clear photographs, the shipping label, packaging and available opening video.
Wait for Verification
The support team will review the submitted details and communicate the approved next step.
Information required for review.
Keep the original product, tags, packaging and courier label until the concern has been reviewed and resolved. Do not use, wash, alter or dispose of the product.
- Order number and the name used while ordering
- Clear photographs showing the complete product
- Close-up photographs showing the damage or defect
- Photograph of the outer packaging and shipping label
- Unedited parcel-opening video, where available
- Any additional information requested during verification
Keep the product in its received condition.
Any product being considered for replacement or return must remain unused, unworn, unwashed and unaltered, with the original tags and packaging retained.
Products showing signs of wear, washing, perfume, makeup, stains, alteration, damage caused after delivery or removed tags may not qualify for resolution.
Do not independently ship a product back to Kalindi without written return instructions from the support team.
Replacement first, refund when unavailable.
After verification, Kalindi Lifestyle may offer a replacement for the correct or defect-free product when suitable stock is available.
When an appropriate replacement is unavailable, an approved refund may be initiated to the original payment method. For a missing item, the resolution may apply only to the value of that missing product.
Bank and payment-gateway processing times may apply after the refund has been initiated. The support team will communicate the approved resolution and any return or pickup instructions.
Cancellation depends on the order stage.
Contact support immediately after ordering when you need to request a cancellation.
Cancellation may be considered
A cancellation request may be accepted when the order has not entered processing, packing or courier preparation.
Submitting a request does not guarantee cancellation. The team will confirm whether cancellation is still possible.
Cancellation may not be available
Once an order has been processed, packed or dispatched, it cannot normally be cancelled as a change-of-mind request.
Refusing delivery does not automatically qualify the order for a refund and may result in shipping or return-to-origin costs.
Refunds are issued after approval.
An eligible refund will be initiated only after the concern has been reviewed and approved by Kalindi Lifestyle.
Approved refunds are returned to the original payment method used for the order. The time taken for the amount to appear may depend on the bank, card issuer, UPI provider or payment gateway.
Promotional discounts, shipping charges and other order-level adjustments will be handled according to the circumstances of the approved case.
Please keep these points in mind.
- Product measurements may vary slightly because of fabric, tailoring and manual measurement methods.
- Minor colour variation caused by lighting, photography or screen settings is not treated as a product defect.
- A product that is materially different from its description or confirmed order remains eligible for review.
- Sale and discounted products remain eligible for review when they are incorrect, damaged, defective or missing.
- Products must not be used, washed, altered or damaged after delivery while a resolution request is being reviewed.
- Kalindi may request additional photographs, videos or information where necessary to verify a concern.
- This policy does not limit consumer rights that cannot lawfully be excluded or restricted.
Need help with an order?
Share your order number and concern with the Kalindi Lifestyle support team. For an eligible delivery issue, contact us within 48 hours of receiving the parcel.
Kalindi Lifestyle may update this policy when operational, legal or service requirements change. The policy displayed on the website at the time of the relevant order will apply, subject to applicable consumer law.