Privacy Policy

Who is responsible for your information?

Kalindi Lifestyle is the brand name used by (Legal Owner or Entity Name), operating from (City, State, India). In this policy, “Kalindi”, “we”, “us” and “our” refer to that business.

This policy applies to personal information processed through the Kalindi Lifestyle website, online store, customer account area, checkout, contact forms, customer-support channels and related services.

By using the website or voluntarily submitting your information, you acknowledge the practices described in this policy. Where consent is required, we will seek it through an appropriate notice, checkbox, preference control or similar method.

Information you provide and information created through use.

The information collected depends on how you interact with the Kalindi Lifestyle website.

Information received from other services

We may receive transaction confirmation, shipment status, fraud-screening results or technical information from payment gateways, courier partners, hosting providers, analytics services and other vendors used to operate the store.

Why Kalindi processes personal information.

• Order fulfilment: to confirm, process, pack, ship, deliver and manage orders.
• Payments: to facilitate payment, identify successful or failed transactions and prevent fraud.
• Customer accounts: to create and maintain accounts, order history, addresses and related store features.
• Customer support: to answer questions, assist with sizing, resolve delivery concerns and review eligible product issues.
• Service communication: to send order confirmations, payment updates, dispatch information, delivery notifications and important account messages.
• Store improvement: to understand website use, detect technical problems and improve navigation, products and customer experience.
• Security: to protect accounts, transactions, the website and customers against fraud, misuse and unauthorised access.
• Legal compliance: to maintain records, respond to lawful requests and meet tax, accounting, consumer-protection and other legal obligations.
• Marketing: to send promotional messages only where permitted and where the customer has provided the required preference or consent.

When information may be shared.

Kalindi does not sell or rent personal information. Information may be shared only where reasonably necessary for operating the store or meeting legal obligations.

• Payment providers: to authorise payments, refunds, fraud checks and transaction support.
• Courier and logistics partners: such as Delhivery, where enabled, to create shipments, provide tracking and deliver orders.
• Website and hosting providers: including WordPress, WooCommerce, hosting, database, backup, security and technical-service providers.
• Communication providers: to send transactional emails, SMS, WhatsApp messages or customer-service communications.
• Analytics providers: where enabled, to understand website performance and visitor behaviour.
• Professional advisers: including accountants, auditors, legal advisers and other professionals subject to appropriate duties.
• Government or legal authorities: when disclosure is required by law, lawful process, court order or a valid regulatory request.
• Business restructuring: where the business, website or assets are transferred, reorganised or merged, subject to applicable law.

How the website remembers and understands activity.

Cookies and similar technologies may store small pieces of information on your browser or device. They help operate the cart, checkout, account, security and other website features.

You may block or remove cookies through your browser settings. Disabling essential cookies may prevent the cart, account, checkout or other website functions from working correctly.

Marketing choices remain under your control.

Kalindi may send collection updates, offers, restock alerts or promotional messages when you have subscribed, opted in or otherwise provided an appropriate preference.

You can unsubscribe using the option provided in a promotional email or by contacting us. Withdrawing from marketing will not prevent necessary order, payment, security, delivery or policy communications.

We do not use contact-form data to add someone to promotional messaging unless that person separately chooses to subscribe.

Information is kept only as long as reasonably necessary.

Retention periods depend on the purpose for which the information was collected, the status of the customer relationship and applicable legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

• Order and transaction records may be retained for accounting, tax, customer-service and legal purposes.
• Account information may remain available while the account is active or until deletion is requested, subject to required record retention.
• Contact and support records may be retained while resolving an enquiry and for an appropriate period afterwards.
• Analytics and technical data may be retained in aggregated or identifiable form according to the relevant service configuration.
• Information may be deleted, anonymised or securely archived when it is no longer required.

Reasonable steps are taken to protect information.

Kalindi uses reasonable administrative, technical and organisational safeguards appropriate to the website and information processed. These may include access controls, secure connections, reputable providers, software updates, backups, security monitoring and limited staff access.

No website, internet transmission, storage system or security method can be guaranteed to be completely secure. Customers should use a strong and unique password, keep account details confidential and notify Kalindi if they suspect unauthorised activity.

Where a personal-data incident requires notification under applicable law, Kalindi will take appropriate steps to investigate, contain and communicate the incident.

You may request action concerning your information.

Subject to applicable law, identity verification and legitimate record-retention requirements, you may contact Kalindi to make the requests below.

The store is intended for adult customers.

The website is not intended for individuals under 18 years of age to independently create an account, place an order or submit personal information.

A parent or lawful guardian should place an order for a minor where appropriate. If you believe a child has submitted personal information without appropriate authorisation, contact Kalindi so the matter can be reviewed.

Information may be processed through external service systems.

Website, hosting, payment, analytics, communication or support providers may operate infrastructure in India or other jurisdictions.

Where personal information is processed through an external service provider, Kalindi will use providers appropriate for the relevant purpose and will address applicable transfer restrictions and contractual requirements.

Third-party websites have their own privacy practices.

The Kalindi website may contain links to payment services, courier tracking, social media or other external websites.

Kalindi does not control the privacy, security or content practices of external websites. Review the relevant third party’s policy before submitting information directly to that service.

This policy may be updated.

Kalindi may update this policy when services, technology, operational practices or legal requirements change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or an appropriate customer-contact channel.