Frequently Asked Questions

Select the product and preferred size, add it to your bag and proceed to checkout. Enter your delivery information, review the order carefully and complete the available online payment method.

Review the product description and size information before completing payment because preference-based returns and exchanges are not available.

Available online payment options are displayed securely during checkout. These may include UPI, debit cards, credit cards, net banking and other methods supported by the payment gateway.

Cash on Delivery is currently unavailable. Orders are processed only after successful online payment.

After successful payment, you should receive an order confirmation through the available email, SMS, WhatsApp or account-notification channel.

Keep your order number available until the order has been delivered and checked.

Contact Kalindi support immediately with your order number. A change may be considered only when the order has not entered processing, packing or courier preparation.

Submitting a request does not guarantee that the order can be changed.

Cancellation may be considered before the order enters processing. Once an order has been processed, packed or dispatched, cancellation may no longer be available.

Read the complete Return, Exchange & Cancellation Policy for detailed conditions.

Compare your measurements with the size chart and any product-specific measurements shown on the product page.

Measure carefully using a soft measuring tape. Product-specific measurements take priority over a general size guide.

Visit the Size Guide for measurement instructions.

Body measurements describe your own body, while garment measurements describe the finished clothing item.

Review the label provided with each size table. Where product-specific garment measurements are shown, use those measurements when comparing the item with a well-fitting garment you already own.

Do not select a larger or smaller size automatically. Fit can vary according to the silhouette, fabric and design of the product.

Contact Kalindi support before ordering and share your measurements along with the product name or link.

Size and fit concerns are treated as preference-based issues and are not eligible for return or exchange under the current policy.

Please review the size chart carefully or contact support before completing the order.

Yes. Measurements may vary slightly depending on the product pattern, silhouette, fabric, tailoring and manual measurement method.

Product-specific measurements and fit notes should always be reviewed before ordering.

Kalindi Lifestyle delivers to serviceable PIN codes across India. Availability depends on the serviceability of the address entered during checkout.

Processing and delivery estimates depend on the destination, courier partner and serviceability of the delivery area.

The latest estimated timelines are listed on the Shipping Policy page.

Tracking information is shared after the order has been dispatched. Updates may take a few hours to appear after the courier partner receives the parcel.

You may also visit the Track Order page when tracking is enabled.

Check the tracking link for the latest courier update. Weather, public holidays, festivals, remote-location serviceability and courier interruptions may affect delivery estimates.

Contact Kalindi support with your order number when tracking has not updated for an unusual period.

The courier partner may make another delivery attempt or contact the phone number entered during checkout.

Repeated unsuccessful attempts, an incorrect address, an unavailable recipient or refusal to accept the parcel may result in the shipment being returned to the sender.

Shipping-charge treatment depends on the reason for the approved resolution. Preference-based requests do not qualify for a refund.

For a verified incorrect, damaged, defective or missing order, the applicable resolution will be communicated after review.

Kalindi does not offer returns or exchanges for incorrect size selection, fit preference, colour preference or a change of mind.

Support remains available for an incorrect, damaged, defective, materially misdescribed or missing product.

Contact Kalindi support within 48 hours of delivery. Share your order number, photographs of the product, packaging and shipping label.

After verification, an appropriate replacement may be offered. When a suitable replacement is unavailable, an approved refund may be initiated.

Keep the product, original tags, packaging and shipping label. Do not wear, wash, alter or independently return the product.

Report the concern within 48 hours and submit clear evidence for review.

Incorrect, damaged, defective or missing-item concerns should be reported within 48 hours of the delivery status being marked completed.

An uninterrupted parcel-opening video is strongly recommended because it can help verify the parcel, shipping label, packaging and product condition.

Kalindi may also request photographs or additional information during the review process.

An approved refund is initiated to the original payment method used for the order.

The time taken for the amount to appear may depend on the bank, card issuer, UPI provider or payment gateway.

No. Do not independently ship a product back. Wait for written review, approval and return or pickup instructions from Kalindi support.

Kalindi aims to represent each product accurately. Minor colour differences may occur because of photography, lighting and individual screen settings.

A minor visual difference is not treated as a product defect. A product that is materially different from its description remains eligible for review.

Follow the care instructions supplied with the product or shown on its product page. Care requirements vary according to the fabric, embellishment, colour and construction.

Do not rely on one universal washing method for every Kalindi garment.

Yes. Small measurement variations can occur because of fabric behaviour, tailoring and manual measuring methods.

Significant differences from the published product information may be submitted for review.

Sale or discounted products are not eligible for preference-based returns or exchanges.

They remain eligible for review when the item received is incorrect, damaged, defective or missing.

Availability varies by product. The selectable options shown on the product page represent the currently available sizes or variations.

An option may become unavailable when stock is limited or sold out.

You can contact Kalindi Lifestyle through the official WhatsApp number, support email or Contact page listed on the website.

For an order-related concern, use the same name and contact details entered during checkout.

Share your order number, customer name, registered phone number and a clear description of the concern.

For an incorrect, damaged, defective or missing item, include relevant photographs, packaging details, the shipping label and an available opening video.

Messages are reviewed during Kalindi Lifestyle’s active business hours. Messages received outside those hours, on Sundays or on public holidays may be answered during the next working period.

No. Cancellation depends on the order’s processing stage, while replacement or refund eligibility depends on verification of the submitted concern and available stock.